WHO WE ARE

Our website address is: https://www.refloors.com

Thank you for visiting Refloors. At ReFloors, we are ready to solve your biggest problems. No, not with your in-laws; with your flooring.

What information does ReFloors LLC (``ReFloors LLC``, ``ReFloors``, ``ReFloors.com``, ``ReFloors``, ``the site``, ``we``, ``our``, and/or ``us``) collect, and when?

ReFloors collects information whenever you make an inquiry, register to use our service, place an order, and/or subscribe to one of our email lists.

When placing an order or creating an account on the ReFloors website, you provide your contact information (name, address, phone number, email address, etc) in order for us to provide your requested services. You will also be given the option to sign up for one of our email newsletters. If you are not placing an order, creating an account, or not requesting to subscribe to our email newsletter, you will not be asked to provide any info, and may browse our site anonymously.

The information we collect will be used to help us better serve you, process your orders/transactions, update the status of your order or shipment, provide the services you request, and deliver the products you purchased. You will only receive emails in reply to any questions you’ve asked or needs/concerns you’ve raised; to discuss a possible issue with your order; to send you updated information (about your order, delivery, service, and account); to confirm (and thank you for) your order; to confirm that you have received your order as expected; or to send one of our newsletters (if you voluntarily subscribed). We may call and/or email you if we need more information to process your order, to discuss availability and timeline for your order/shipment, to confirm you received your order/shipment, and/or to confirm you are happy with your order and the order process. You may also receive an email from ReFloors to alert you to an abandoned cart, share with you products related to your purchase, bring to your attention any rewards program or specials, and to inform you of any upcoming sweepstakes or contests.

Mobile devices: We may use your location in order to assist us in fulfilling or shipping your order.

Links from our site: We cannot be held responsible for the policies of any sites visited through third party links. We advise you to review the respective privacy policies of each site you visit should you choose to leave ReFloors.com at any time.

In the case of blogs, any reviews you may leave, or any posts you may leave on a forum: Any information you provide may be seen by other users of ReFloors.

Other than the sole purpose of delivering the products you purchased from ReFloors, your information will absolutely NOT be transferred to another company for any reason without your prior consent. Except in cases where ReFloors may merge with or be acquired by another company, your information will NOT be sold to another company.
We do not knowingly collect any Personal Information from children under the age of 13. When any such information is accidentally collected, we will erase the information in a timely manner. If you believe a child under the age of 13 has provided us with any personal information, please contact us and we will quickly address the issue and erase the respective information.
Should you wish to modify or delete any personal information that we may have stored, please email your request to: support@ReFloors.com
Steps we provide for the security of your information: We implement a variety of security measures; we also take reasonable steps to ensure that any third parties that work with us on ReFloors’ site (services, software, and any applications on ReFloors.com) protect the information accessed and honor your preferences.
When you send/transmit your personal or sensitive information using ReFloors.com, it will be protected with an encryption using a SSL (the industry standard encryption protocol). When on a SSL protected webpage the URL will begin with “https://”, whereas, if there is not an SSL in use it would begin with “http://” (no “s”). Many browsers also signify the presence of a SSL with an icon of a closed lock.

Cookies are a small piece of data that a site or its service provider transfers to a user’s browser (if the user allows it) to capture certain information. We use cookies to better service you and your needs, as well as to inform certain analytics we track.

Circumstances out of our control: Although we take all reasonable steps in order to prevent such an occurrence, it is possible that your information could be accessed by third parties. We cannot guarantee the information you provide will remain private and secure. We are not responsible for any lapse of security or privacy you might experience, and ultimately you are responsible for taking any precautions/security measures that best suits you and your needs for your situation and planned use of our site.

By using our site, you agree that any information provided by you or collected by us in connection of use of the ReFloors site will be used in the manner outlined here in our “Privacy Policy” and our “Terms and Conditions”. Please do not use our site if you do not agree with our policies, and please feel free to contact us with any questions or concerns.

We reserve the right to update our privacy policy to notify you of any changes in our practices, and any updated policies will become effective immediately. Your continued use of ReFloors shows you agree with the updated policy which will be dated when changes are made. If we make any material changes, you would be informed by email (should you have a registered account or profile and an email address was provided to us in such account or profile).
Please review our policies regularly.
Please contact us with any questions or concerns:
Zia (Last Name)
Zia@ReFloors.com
ReFloors LLC
12515 Sherman Way
North Hollywood, CA. 91206